SCA 'S ARTICLES

salam & hi there!

Although you may be fortunate and never have to work with a temperamental teammate, sooner or later most teams have at least one personality that requires special handling. If you find yourself on a team with a troublesome member, do not automatically seek a transfer; instead, thoughtfully evaluate the situation.

Determine the kind of difficult personality you're facing, and deliberately use the techniques outlined here. By doing so, you will develop invaluable interpersonal skills savvy that will serve you well in both your personal and professional life.

In the workplace, you may encounter six basic types of difficult people.

1. Controlling Aggressors

These unnerving individuals act openly hostile and negative and sometimes spew verbal abuse or threaten physical harm. Another form they take is being pushy and like to grab control of situation through aggressors.

*If at all possible, try to keep them sitting down
*Try standing or sitting beside them as opposed to in front of or across from them
*Just listen until they run out of things to say
*Never invade their personal space or touch them (such as laying a hand on an arm)
*If they interrupt you, politely state, "i am not finished." Then continue speaking.
*Avoid using the words you or your when discussing something negative.

2. Volcanoes

Like their namesake, these individuals are volatile and unpredictable. Frustration builds inside of them until, just like a volcano, they explode in a torrent of tears or a barrage of rantings and raving.

*Don't interrupt while they vent.
*Help them to calm down before trying to reason with them-offer a tissue or a drink of water.
*Emphatize without condoning; ask them to explain why they feel this way. Say something like "i'm sorry this situation has upset you so badly."
*Demonstrate your concern by asking, " What can i do to help?"



...........till then....to be continued...